Shipping and Returns
Shipping
Most of the time we ship via U.S. Postal Service, UPS, DHL or Freight. Typical delivery time ranges from 3-10 Days. Freight items may take longer up to 3 weeks. We may also use other carriers.
Calculating Shipping Cost
All orders shipped in the contiguous United State are FREE SHIPPING if the order is over $50 dollars. Shipping to Alaska and Hawaii are not free.
International Shipping
We can ship virtually anywhere in the world. If our shipping calculator does not show you shipping options and charges for your area, call or contact us to find out if the items(s) you are interested in can be shipped internationally.
Returns
What if there is a problem with my order?
As unlikely as that may seem, if there is a problem with your order, call us immediately. We have no set policy other than doing whatever it takes to make you happy and fix the problem ASAP.
What if I receive a defective product?
In rare cases it's possible that a product has a manufacturing defect. If you believe you've received a defective product, the first thing you should do is contact our support team. You can call us at +1-512-348-8528 and we'll respond quickly with an RA (return authorization) number.
"No Hassle"Return Policy
We want you to be completely happy with your purchase from Highland Park Lapidary. If you are not satisfied with any product, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (30 days or so).
Returns must be in the complete and show no signs of wear or damage and include a Return Authorization number or be subject to a restocking fee. Products which are not normally stocked ("Special Orders", discontinued products,close-outs, used products, etc.) are not returnable.
How To Make A Return
Call us to arrange for an RA number (Return Authorization) that you should write on the shipping label. We'll take it from there.
Non-returnable Items
While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:
-Special orders
-Items that have be modified
-Used equipment
Most of the time we ship via U.S. Postal Service, UPS, DHL or Freight. Typical delivery time ranges from 3-10 Days. Freight items may take longer up to 3 weeks. We may also use other carriers.
Calculating Shipping Cost
All orders shipped in the contiguous United State are FREE SHIPPING if the order is over $50 dollars. Shipping to Alaska and Hawaii are not free.
International Shipping
We can ship virtually anywhere in the world. If our shipping calculator does not show you shipping options and charges for your area, call or contact us to find out if the items(s) you are interested in can be shipped internationally.
Returns
What if there is a problem with my order?
As unlikely as that may seem, if there is a problem with your order, call us immediately. We have no set policy other than doing whatever it takes to make you happy and fix the problem ASAP.
What if I receive a defective product?
In rare cases it's possible that a product has a manufacturing defect. If you believe you've received a defective product, the first thing you should do is contact our support team. You can call us at +1-512-348-8528 and we'll respond quickly with an RA (return authorization) number.
"No Hassle"Return Policy
We want you to be completely happy with your purchase from Highland Park Lapidary. If you are not satisfied with any product, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (30 days or so).
Returns must be in the complete and show no signs of wear or damage and include a Return Authorization number or be subject to a restocking fee. Products which are not normally stocked ("Special Orders", discontinued products,close-outs, used products, etc.) are not returnable.
How To Make A Return
Call us to arrange for an RA number (Return Authorization) that you should write on the shipping label. We'll take it from there.
Non-returnable Items
While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:
-Special orders
-Items that have be modified
-Used equipment